Customer Protection
Refund & Cancellation Policy
Transparent, hassle-free returns and warranty replacements. We ensure every customer receives tested, reliable security equipment.
7-Day Replacement
For defective or transit-damaged items
5–7 Working Days
Razorpay refund credit to original source
12-Month Warranty
Full hardware replacement coverage
1. Order Cancellation Policy
A. Cancellation Before Dispatch: You may cancel your order free of charge at any time before it is handed over to our courier partner (typically within 12 to 24 hours of placing the order). If you paid online via Razorpay, a 100% full refund will be initiated immediately.
B. Cancellation After Dispatch: Once an order has been dispatched and an AWB tracking number is generated, it cannot be intercepted in transit. You may refuse delivery at your doorstep or initiate a return following receipt.
How to Cancel: Call or WhatsApp our customer helpdesk at +91 91525 31394 or email support@micawas.com with your Order Number.
2. 7-Day Defective Item Replacement
Every product is bench-tested before shipping. In the unlikely event that you receive a product that is:
- Damaged in physical transit by the courier
- Dead on arrival (DOA) or suffering from a sensor / WiFi module malfunction
- Incomplete or missing bundled accessories (charging cable, magnetic clip, manual)
- Different from the model ordered
You are eligible for a Free Brand-New Unit Replacement or full refund within 7 days of delivery.
3. Refund Processing & Razorpay Credit Timelines
Once your cancellation or returned product inspection is approved:
- Online Payments (UPI, Debit/Credit Card, NetBanking): Refunds are processed directly through Razorpay Payment Gateway back to the original payment source. The amount typically reflects in your bank account / card statement within 5 to 7 working days (subject to your issuing bank's settlement cycle).
- Cash on Delivery (COD) Orders: Upon receipt and inspection of the returned hardware, our billing team will securely transfer the refund via IMPS / NEFT or UPI to your verified bank account within 24 to 48 business hours.
4. Non-Refundable / Ineligible Scenarios
Returns and full refunds will NOT be accepted under the following conditions:
- Physical damage, cracked lenses, or water damage caused by customer misuse or drops.
- Products returned with missing serial number labels, barcode stickers, or opened circuit housings.
- Requests initiated beyond 7 days from the confirmed courier delivery timestamp. (After 7 days, issues are covered under the 12-Month Hardware Warranty).
5. 12-Month Hardware Warranty Coverage
All MiCaWas devices include a 12-month manufacturer warranty. If your device develops a technical defect after the initial 7-day period, send it to our service hub in Mumbai for free repair or unit replacement.
6. Returns & Service Hub Address
Ship Returns To:
ORION STRATEGIC CONSULTANTS (Returns Dept - MiCaWas)
Gala 21, Sarvodaya Light Ind Premises Co.Op.Soc.Ltd, Pirani Compound,
S.V. Road, Dahisar East, Mumbai, Maharashtra - 400068, India
Contact Phone: +91 91525 31394 | Email: support@micawas.com